“When we inadvertently open a door and see someone pooping,” writes Adam Mastroianni, “we could curse ourselves, the someone, the door, and the universe. Or we could ask: why? Why doesn’t good design replicate and dominate?”
It’s a good question. And the answer, he argues, is that design requires two kinds of engineering: technological and psychological. And it turns out that the second one is a whole lot harder than the first.
“We all share the same laws of physics,” says Mastroianni, “so the technological engineering that works for me will also work for you. But we don’t share the same minds, so the psychological engineering that works for me may only work for me.”
It certainly explains the surfeit of bad design.